Kaz works at Crisis as their Engagement and Assessment Worker, acting as a first port-of-contact for people needing to access the charity’s services.

“Now, a lot of the systems are not helping people and people who are working really hard and trying really hard, find themselves rough sleeping. The problem is that there are different systems that people have to negotiate in order to resolve their housing issue, and those different systems are not lined up with each other because they all have different priorities.”